Privacy Policy
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, age, gender, date of birth
Contact details (phone number, email address, address)
Identification details where required for medical or regulatory purposes
b. Medical & Health Information
Test requests, reports, medical history relevant to diagnostics
Referring doctor details
Health insurance or payment-related information (if applicable)
c. Digital Information
Website usage data (IP address, browser type, pages visited)
Online appointment or enquiry details
2. Purpose of Collection
Information collected by Lucid Diagnostics is used for:
Providing diagnostic and laboratory services
Generating and delivering medical reports
Maintaining accurate patient records
Appointment scheduling and patient communication
Billing, payments, and regulatory compliance
Improving service quality and patient experience
Internal audits, analytics, and operational improvement
We collect only information that is necessary for legitimate medical and business purposes.
3. Confidentiality of Medical Information
All medical and diagnostic information is treated as strictly confidential.
Access to patient data is limited to authorized personnel and healthcare professionals involved in patient care, reporting, and administration.
4. Information Sharing & Disclosure
We do not sell or rent personal or medical information.
Information may be shared only under the following circumstances:
With referring doctors or healthcare providers for patient care
With authorized laboratory partners involved in testing
When required by law, regulation, or government authority
To protect the rights, safety, or legal interests of Lucid Diagnostics
All such disclosures are made with appropriate safeguards.
5. Data Security
Lucid Diagnostics implements reasonable technical, administrative, and physical safeguards to protect information against unauthorized access, loss, misuse, or alteration.
Measures include:
Secure data storage systems
Restricted access controls
Confidentiality obligations for staff and partners
6. Data Retention
Patient information is retained only for the duration required to:
Fulfill medical, legal, and regulatory obligations
Maintain medical records as per applicable laws
Once no longer required, data is securely archived or disposed of.
7. Patient Rights
Patients have the right to:
Request access to their diagnostic reports
Request correction of inaccurate personal details
Seek clarification on data usage and privacy practices
Requests may be made through official contact channels of Lucid Diagnostics.
8. Website & Online Services
Our website may use basic cookies or analytics tools to enhance user experience.
These do not collect sensitive personal or medical information unless voluntarily submitted through forms.
9. Changes to This Policy
Lucid Diagnostics reserves the right to update or revise this Privacy Policy as required.
Any changes will be posted on our official platforms and will take effect immediately upon publication.
10. Contact Information
For privacy-related questions or concerns, please contact:
Lucid Diagnostics
📞 Phone: 7337344474
📧 Email: care@luciddiagnostics.com
📍 Address: Rd Number 68, beside Ulavacharu, Jubilee Hills, Hyderabad, Telangana 500034